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Steps for
getting your vehicle repaired correctly the first time
Steps
for getting your car
repaired correctly
and
economically the
first time:
1. Get referrals from
satisfied customers, friends, neighbors and co-workers.
2.
Locate an A.S.E.*
certified (or
equivalent)
technician.
3.
Make appointment
with shop foreman or
technician, allowing
enough time to:
a.
Describe all
symptoms and
previous related
repairs.
b.
Go with technician
or foreman on road
test to reproduce
symptoms. (if you
can't reproduce the
problem,
go to the location
where it occurs, or
bring back the
vehicle when the
problem is evident)
c.
Be willing to pay
for diagnostic time.
d.
Don't send your
vehicle with someone
else unfamiliar with
the problem.
e.
Make yourself
available by phone
so the shop can
discuss the problem
with you.
4.
Get a written
estimate before
authorizing repairs,
and what work
carries a warranty.
5.
Call 2 or 3 other
shops for
approximate prices
on the same repairs.
Ask what guarantees
are provided on
parts and labor.
6.
When contracting the
repair work:
a.
Ask for all parts
replaced (if
warranty work, parts
should be available
for examination).
b.
Don't pressure work
to be finished in
haste.
7.
After repairs,
attempt to reproduce
the problem.
If it still exists,
immediately return
the vehicle and/or
notify in
writing. A new
repair ticket must
be written up for
any subsequent
rechecks of repairs
(to establish a bona
fide history).
8.
If repair work is
satisfactory, tell
the repair facility
and request same
technician for any
subsequent repairs
whenever possible.
* A.S.E. Master
Technicians are
voluntarily
certified every five
years through a
series of
comprehensive tests
in eight automotive
specialty areas that
are updated with
changes in
technology.
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